Legal notice

Legal Notice

Business Name: Vellora
Website: shopvellora.co.uk
Contact: hello@shopvellora.co.uk

1. Business Information

This website is operated by Vellora, a UK-based online retail business. By accessing or purchasing from this website, you agree to be bound by these terms.

2. Consumer Rights

As a consumer purchasing from Vellora, you are protected by the following UK legislation:

  • Consumer Rights Act 2015 — Your statutory rights regarding satisfactory quality, fitness for purpose, and accurate description of goods.
  • Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 — You have the right to cancel your order within 14 days of receiving your goods without giving any reason.

3. Right to Cancel (14-Day Cooling-Off Period)

You have the right to cancel your order within 14 calendar days from the day you receive your goods. To exercise this right, you must inform us of your decision to cancel by contacting us at hello@shopvellora.co.uk before the cancellation period expires.

If you cancel, we will refund all payments received from you, including the cost of standard delivery, within 14 days of receiving the returned goods. You are responsible for the direct cost of returning the goods.

4. Intellectual Property

All content on this website — including text, images, logos, and design — is the property of Vellora or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without prior written permission.

5. Limitation of Liability

To the fullest extent permitted by law, Vellora shall not be liable for any indirect, incidental, or consequential losses arising from your use of this website or any products purchased through it. This does not affect your statutory rights as a consumer under UK law.

6. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from your use of this website or from purchases made through it shall be subject to the exclusive jurisdiction of the courts of England and Wales.

7. Complaints

If you have a complaint about any product or service, please contact us in the first instance at hello@shopvellora.co.uk. We will acknowledge your complaint within 3 business days and aim to resolve it within 14 business days.

Last updated: June 2026