Contact Us

Contact us

The contact form on this page is the best way to reach us. Send us your question and we will reply by email.

If your message is about an order, please include your order number — it is in your order confirmation email — so we can find it quickly.

Orders and delivery

For questions about where an order has got to, the Track My Order page shows the latest status once your order has been dispatched.

Returns

Our returns policy explains your rights and how to start a return. Please contact us before sending anything back. We will reply with return instructions, including the address to use, so that nothing goes astray.

How long we take

VELLORA is a small operation and we read every message that comes in. We reply as quickly as we can. If you have not had a response, please check your spam folder before sending a second message.

Where we are

VELLORA is based in the United Kingdom and sells to UK customers.

VELLORA is a trading name of Felixo IT Pro Limited (company number 16266942).
48 Newcomen Road, Bedworth, England, CV12 0EU
Email: hello@shopvellora.co.uk
Support hours: Monday to Friday, 9am to 6pm.