Contact Us

We're Here to Help

At Vellora, exceptional customer service is at the heart of everything we do. Our UK-based support team is ready to assist you with any question — whether you're browsing, waiting for an order, or need help after delivery.

Get in Touch

Contact Form

The best way to reach us is by completing the contact form on this page. Send us your query and we'll respond within 24 hours on working days.

When contacting us about an order, please include your order number (found in your confirmation email) to help us resolve your query faster.

Live Chat

For immediate assistance during business hours, click the chat icon at the bottom right of any page to connect with a member of our team in real time.

Live chat hours: Monday – Friday, 9am – 6pm (GMT/BST)

Order & Delivery Queries

If you have a question about your order status or delivery, you can also visit our Track My Order page and enter your order number and email address to view your delivery progress in real time.

Returns

Want to return an item? No problem. Please read our Return Policy first, then contact us using the form on this page with your order number and we'll arrange everything for you.

Our Promise

We aim to resolve every query quickly and professionally. No scripts, no runaround — just straightforward, helpful support from people who care about your experience with Vellora.